Welcome to Canvas

Canvas FAQs

Thomas Jefferson University transitioned learning management systems (LMS) from Blackboard to Canvas last spring (June 2020). Learning a new LMS, while exciting, can also bring new challenges and concerns. Check out the FAQs below for answers to some common questions we've received from faculty about Canvas:

I need to get started with Canvas. What should I do first?
To get started, we suggest completing the self-directed online training called "Growing with Canvas." Email Julie Phillips for access to the training and your personalized Canvas sandbox, where you can explore and complete Growing with Canvas tasks and assignments.

What types of resources and training guides can I use to learn Canvas?
How-To Guides for common Canvas tasks offer step-by-step instructions and video tutorials for the most common tasks.

Find additional resources by clicking the Help button on the global navigation menu once logged into your Canvas account. From here, you can ask the Canvas community-specific questions and access training videos and courses. The Canvas Instructor Guide also provides detailed instruction on everything from Announcements and Calendars to Quizzes and Rubrics.

What about online workshops or consultations?
A variety of Canvas workshops are scheduled throughout the year. Workshops include Canvas Basics workshops, advanced Canvas workshops, and workshops about specific tools within Canvas. To check our upcoming workshops, or read workshop descriptions and register, visit our website.

If you prefer one-on-one support, sign up for a consultation with our instructional designers for tailored Canvas help.

We are happy to attend Faculty Meetings or committee meetings to present a 15-minute introduction to Canvas. Additionally, if a College, department, or program has internal adoption and/or benchmark dates they are considering, we're happy to collaborate on a series of workshops to help the College, department, or program achieve its goals in Canvas.

What are the browser and computer requirements for Canvas?
For best performance, we recommend using Canvas on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser. Find out if your browser is up-to-date and learn more.

I need help with Canvas. How do I contact support?
Visit our Help page to get in touch with the appropriate support team member. The Canvas Support Hotline at (267) 666-6253 is available 24/7.